The Admissions office? By all means, if you have ANY questions, call! Firstly, no admissions officer actually answers the phone. The only people who answer are students who are working there.
The students can answer most of the general basic questions. The admissions officers are way too busy to even answer the phone calls, so don't imagine you can talk with them. I called them 3 times to ask to check on the status of my supplemental recs and it was fine. So, go ahead and call or email.
You aren't going to get put on their "black-list" by doing so. Two years ago, when I had dinner with the regional officer for my area, that person said they have returned calls from students only to have the parents try to talk instead of the student who was the one who called. The admission officer said that some parents are very aggressive about trying to do this, even referring to "our application.
I read on cc that some applicants made about 4 contacts with the regional admission officers over the course of the application process. Should we be contacting them to introduce ourselves ect.
This person is usually the representative that travels to your area even your high school and is generally the primary reader of your application. If you're going to communicate with someone in the admissions office about your application, this is the best person to send a well-crafted email.
Your regional admissions officer typically has input in your admissions decision and sometimes they even have the final say. When I was an admissions officer at the University of Pennsylvania and a student called or emailed me, I always replied. But it's getting harder and harder to find out an admissions officer's direct contact information. And I hear from my students more frequently these days that many admissions officers don't acknowledge their emails.
This may be a function of workload and having too much on their plates, but it can be nerve-wracking for the student. Many times, these admissions officers will record or document the communication from the student in the application, but they may not respond back to the student directly. Sometimes students want to communicate directly with the admissions dean or director.
Unless you had a chance meeting or interview with the dean or director, they often will pass the email or letter onto the admissions officer responsible for your region. If they have a vested interest in your application, they might be more willing to consider your communication and personally respond to you. But when I met a really special student who made a positive impression on me, I would keep track of the student throughout the admissions process.
Getting a powerful email from them made me want to admit them even more. Communicating with an admissions office or admissions officer can come in the form of email, phone, or a formal letter. These days, admissions offices keep track of everything—every seemingly innocuous phone call you make, every email you send, and every update you submit.
Whether you are working on your applications now, or are starting to think about the college process generally, understanding what happens in the admissions office can help you write effective applications. Do not be dismissive of or assume that the professionals answering phone calls or email correspondence do not have any influence on the admissions process they have a lot more impact on an applicant's candidacy than one might expect.
When a colleague puts down the phone and exclaims, 'That person was rude! Once the applicant or prospect is identified, a note gets promptly placed in the student's file. Duly noted! College admissions is a stressful process. But that never means you can be rude or pushy to anyone — anyone — working in or near an admissions office. Even on the phone with administrators, make sure you present yourself the way you want to be viewed by your application reader.
This one is good life advice in general: Be nice. We were expected to read five applications per hour, which equates to 12 minutes per application. In those 12 minutes, I reviewed the application, standardized test scores, the transcript, the personal statement, and multiple supplemental essays — all while taking notes and making a decision on the admissibility of the applicant.
Take a minute to think about this. Knowing that admissions officers don't have a lot of time to read your materials, you should construct your own application accordingly. Don't extend your personal statement into the additional information section. Don't attach a resume if this information already exists in the activities list.
Don't send the school four additional letters of recommendation. These schools, frankly, don't have the time to read them. In thinking about the sheer amount of applications that admissions officers read, consider how you'll stand out in the pile. You don't want to be just "standard.
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